Frequently Asked Questions
How far in advance should I order?
The earlier the better! Only a limited amount of orders are accepted weekly. It is never too early to reach out to save your date with a deposit! Details can be finalized up to two weeks before your event, so don't worry about not knowing all the specifics upfront!
How does payment work?
Once details are finalized, an invoice will be sent via email. Customers have one week to submit a 50% non-refundable deposit to secure the date. Reminder that orders are not confirmed until the deposit payment is received. Payments can be made via Venmo, Cashapp, or Zelle. The remaining balance will be due one week before the pick-up/delivery date. If you are not able to pay in that time frame, please let me know so we can work out an appropriate payment date.
How do I store my custom sweets?
I work hard to create beautiful cakes and sweets that will be the centerpiece of your celebration. After a cake is picked up or delivered, it is the customer's responsibility to have a safe and stable spot for your cake away from heat and humidity. I recommend refrigeration for cakes overnight and extended periods of time, especially in warm weather. Cakes can be brought to room temperature and displayed for a max of 1-2 hours in a climate-controlled room. All other sweets should be left at room temperature out of direct sunlight and humidity.
My event is next week, can I still make changes to my order?
No changes will be allowed less than two weeks prior to pick-up/delivery date to ensure the highest quality product. In the event changes are accepted, they will be subject to additional fees. Orders placed within two weeks of event date are considered rush orders and details are final at the time of booking.
What if my event was cancelled? Can I get a refund?
Unfortunately, there are no refunds on payments during this time. However, depending on the time of cancellation, the deposit may be transferred to a future date. Reach out as soon as you know you may need to cancel your event and I will do my best to work with you!
What is the best way to get in contact with you?
By submitting an inquiry or sending an email. This is the best way for me to keep all order details organized in one place without completely losing my mind! Emails are responded to in date received, so please be patient with a response as sending multiple emails will only move your inquiry further down the list.
Why are your prices higher?
Custom cakes and cookies are a luxury service to elevate the display of your event. The level of technique, time, and love put into everything made is priceless. Please take a look at my pricing to make sure I am within the budget you are willing to spend before reaching out.
Do you offer bulk discounts or dessert table packages?
I do NOT offer "bulk discounts". The more you order, the more work I have to do. Currently I do not have any dessert table packages, but you are welcome to create your own by selecting quantities of different desserts I offer.
I am always more than willing to work with those that are looking to stay within a budget. We can always adjust quantities or change details to help get the price closer to what you are looking to spend.
I want to order desserts that are not offered on your menu. Should I still submit an inquiry?
Orders are limited to menu items only. However, I am more than happy to recommend other talented local bakers and businesses that do amazing work and that I have worked closely with!