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Frequently Asked Questions

How far in advance should I order?

The earlier the better! As a part-time baker, I only accept a limited number of orders throughout the year. It is never too early to reach out to save your date! Details can be changed and finalized up to two weeks before your event so don't worry about not knowing all the specifics upfront!

How does payment work?

Once we finalize the details of your order and you agree to the total cost, I will require a 50% non-refundable deposit to secure your spot. Payments can be made via Venmo, Cashapp, or Zelle. The remaining balance will be due the day of the event before pick-up or delivery. Reminder that until a deposit is received your order is not finalized. I give customers a one week grace period to pay deposits before your order is cancelled and the spot is made available to others. If you are not able to pay in that time frame, please let me know so we can work out an appropriate payment date.

How do I store my custom sweets?

I work hard to create beautiful cakes and sweets that will be the centerpiece of your celebration. After a cake is picked up or delivered, it is the customer's responsibility to have a safe and stable spot for your cake away from heat and humidity. I recommend refrigeration for cakes overnight and extended periods of time, especially in warm weather. Cakes can be brought to room temperature and displayed for a max of 1-2 hours in a climate-controlled room. All other sweets should be left at room temperature out of direct sunlight and humidity.

*All storage instructions are listed in the Contract of Terms that will be emailed to you after you submit an inquiry form, so refer to that!

My event is next week, can I still make changes to my order?

No changes, such as design, flavor, quantity, etc., will be allowed less than two weeks prior to pick-up/delivery date to ensure I can provide the highest quality product. In the event I do accept changes, they will be subject to additional fees. Rush orders are considered final at the time of booking.

Are you offering refunds during the COVID pandemic?

Unfortunately, I am not offering refunds during this time. However, depending on the time of cancellation, we may be able to transfer the deposit to a new future date. Reach out to me as soon as you know you may need to cancel your event and I will do my best to work with you!

What is the best way to get in contact with you?

By submitting an inquiry form! I will NO LONGER be responding to messages via text, phone call, or Instagram/Facebook DM. I have received one too many late night calls for cake orders! This is the best way for me to organize all orders without completely losing my mind. Click the "Order Now" tab above to fill out an inquiry form!

Why are your prices higher?

I offer unique, custom cakes and sweets that you won't find at your typical grocery store. The level of work I have reached speaks for itself! My new prices reflect the time, love, level of detail, and technique I put into everything I make. Please take a look at my "Pricing" tab to make sure I am within the budget you are willing to spend before reaching out.

Do you offer bulk discounts or dessert table packages?

I do NOT offer "bulk discounts". The more you order, the more work I have to do. Currently I do not have any dessert table packages, but you are welcome to create your own by selecting quantities of different desserts I offer.

I am always more than willing to work with those that are looking to stay within a budget. We can always adjust quantities or change details to help get the price closer to what you are looking to spend.

I want to order desserts that are not offered on your menu. Should I still submit an inquiry?

I have decided to limit my menu to focus on cakes, cookies, and cupcakes. However, if you are in need of other desserts that I am not offering, please don't be afraid to ask me for a referral as I know a lot of very talented local bakers and businesses that I am more than happy to recommend!

FAQ: News & Updates
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